Docklight Technical Support
Ask a Bot (external)
We have trained a chatbot based on docbots.ai / open.ai with the Docklight documentation published here.
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Intended use: The Docklight support bot answers questions about Docklight and Docklight scripting software tools. Disclaimer: Use at your own risk. Please DO NOT enter any personal information, customized project details or copyrighted material. This bot is an external service outside our docklight.de website and is provided by docsbot.ai, a US company, which in turn uses the GPT-4 model of open.ai. The docsbot.ai privacy policy can be found here.
| Ask the Docklight Bot (external)... | Ask our Docklight Bot in English or your own language.
If you prefer support from a real human (slower, but really understands your question and doesn't just rhyme together an answer based on probabilities) - drop Marco or Oliver a message. |
Technical Support Library
| FAQ | Frequently Asked Questions, tips and tricks for Docklight software and hardware products |
| Troubleshooting | You ran into a problem while using Docklight software or hardware? Docklight does not behave as you expect, or as described in the user manual? Look here for solutions to known issues. |
| User Manual | Our User Manual is a comprehensive reference for all Docklight and Docklight Scripting functions. It also explains typical applications and uses of Docklight. High-quality machine translations of the User Manual are available in German, French and Spanish. They can be very helpful for a general overview of Docklight features and applications. Download the documents in PDF format at Docklight Scripting Benutzerhandbuch (DE), Docklight Scripting – Manuel de l’utilisateur (FR) and Docklight Scripting Manual del usuario (ES). |
| Applications and Examples | Application Notes and example projects for typical Docklight uses and various third-party devices, protocols and applications. |
| Search docklight.de / FAQ / Troubleshooting / User Manual and our Docklight News for your topic. |
I have a question about my online order
If you have any questions about your online order via FastSpring, you can review your order data via the Fastspring Order Management. Or go to the Fastspring Customer Support portal for more support options.
If you require any additional assistance with your online order, you can always contact us directly!
For orders before October 2024 – The MyCommerce platform is now defunct and we expect Digital River GmbH to cease all operations shortly. Please see our News about MyCommerce from October 2024 for details. We strongly advise against any interaction with MyCommerce / Digital River. If you require assistance in clarifying your licensing or need a copy of your license key details, please contact us.
Contact Us
For any additional questions or feedback concerning our Docklight products, please do not hesitate to contact us:
support@docklight.de
Flachmann und Heggelbacher
Waldkirchbogen 27
D-82061 Neuried, Germany
No expiry date - We provide lifetime technical support by e-mail and free maintenance updates to all customers of a Docklight software or hardware product.